The Colin the Cow Shop offices are open from 9am to 5pm, Monday to Friday excluding Bank Holidays.

Due to the unprecedented times that we find ourselves in, please note that orders may take longer than normal. Our warehouse team is working Monday to Friday (excluding Bank Holidays) and is operating at minimum staffing levels to ensure safe working practices. Despite this, all orders are generally dispatched within 2-3 days subject to the day the order is received (a Good Friday order for example would only be dispatched on the Tuesday following – at the earliest – due to the Bank Holidays).

During times of extraordinary demand including sales periods and in the lead up to national holidays such as Christmas, orders may take longer to dispatch for which we apologise. Please allow additional time during these periods and especially where the date of delivery is crucial (such as birthdays).

Once an order has been dispatched, you will receive an email of confirmation. Your order will then be placed in the hands of a reputable courier such as Royal Mail or DPD to make the delivery. Orders can be tracked where relevant using the DPD tracking device or please contact the Colin the Cow Customer Services team at hello@colinthecow.com for further details.

Colin the Cow can take no responsibility for delivery times once items have left the warehouse. Colin the Cow uses reputable couriers including Royal Mail and DPD for all deliveries. During busy times and sales periods, some delivery routes may take longer than usual. Colin the Cow will endeavour to help whenever/wherever we can with tracking items that go missing or are delayed in the post. Please contact our Customer Services team on 07469 219981 / hello@colinthecow.com and quote your Colin the Cow Order No (WXXXX) if you have any queries.

We thank you for your patience.